Returns & Exchanges
At Colipse, we prioritize the freshness and safety of our food products, allowing for returns or replacements on items that arrive damaged or do not meet our quality standards. Due to the perishable nature of our inventory, requests must be submitted within 48 hours of delivery.
Document the Issue
Take clear photos of the product and its packaging, specifically highlighting any damage or quality concerns you have identified.
Contact Support
Email our customer service team at [email protected] with your order number and the attached documentation to initiate your claim.
Review Process
Our quality assurance team will review your request within 24 hours to determine if a refund or a replacement shipment is the best solution.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing